Salary: £24,000

Working hours per week: 37.5

Reporting to: Director

Role and Responsibilities:

Advise customers on range of security, CCTV/surveillance products and specifications, installation and after care services according to their needs and budget.
Handling and resolving complaints and providing diagnostic/troubleshooting advice.
To effectively communicate and share openly relevant business information, product recommendation, customer feedback, targets, results with the company director;
Maintain knowledge of current market and upcoming products including specification, pricing and features;
Maintain records of sales, complaints and feedback.
Build client relations to maximise sales by engaging in customer follow-ups during and post installation.

Ideally, we’re looking for people with:

Up to 2 years’ experience in a similar position, ideally within the security industry;
Degree in technical subjects of IT and/or business preferred. Other qualifications considered;
Excellent verbal and written communication skills, interacting both internally and externally;
Excellent customer service skills;
Excellent organisational skills; and
Track record of working in a fast paced and demanding environment

Technical Representative

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