Operations Manager (Security Services)

Basic Salary: £27,000

Working hours per week: 37.5

Reporting to: Director  

Role and Responsibilities:

As an Operations Manager in Security Services your responsibilities include: 

• Assisting Directors in management and supervision of junior staff
• Analyse client contracts, security requirements and assign and supervise tasks to ensure adherence with client obligations
• Monitor and propose improvement of security services including training of staff and handling of any assigned security equipment
• Fulfil security duties assigned by the Director
• Managing contractual budgets in line with financial targets
• Ensuring all aspects of the required security services are being delivered to the customers’ satisfaction and in accordance with the contract
• Managing your area of responsibility, including providing support, absence management, discipline and grievance, and recruitment activities
• Effectively setting out goals and objectives for your team
• Acting as a role model and always behaving in line with our company values
• Driving employee engagement by personal interaction and engagement with junior staff to develop and coach them in their duties and responsibilities
• Ensuring there are sufficient trained, and vetted staff always working to meet customer and contract requirements
• Developing professional customer relationships, responding appropriately to customer requests and concerns
• Completing effective health & safety assessments, ensuring accurate and timely reporting of any incidents, involvement in subsequent investigations and providing input into health & safety committees or forums.
• Completing risk assessments and site evaluations as well as completing monthly performance reports and billing schedules

Skills and Experience: 

Ideally, we’re looking for people with: 

• A checkable personal history including periods of education, employment, and unemployment
• Prior 2 – 3 years’ experience of working in a similar operational management role, ideally within the security industry
• Educated to degree level (preferred). Other qualifications considered.
• Excellent verbal and written communication skills, interacting both internally and externally
• Excellent customer service skills
• Excellent organisational skills
• Ability to successfully manage a team
• Track record of working in a fast paced and demanding environment